PRIVACY DECLARATION CREASTAIRS

This privacy statement contains information about the processing of your personal data via the website www.creastairs.nl www.creastairs.com flakestrap.nl flakestrap.com. from Multi color Company Greeceweg 126 2411 PZ Bodegraven.

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The protection of your personal data is very important to Creastairs. We understand that you want to protect your personal information and privacy. We will always process your personal data in accordance with applicable laws and regulations, including the General Data Protection Regulation and the Telecommunications Act. This statement indicates how and for what purposes we collect your personal information, and what this information will be used for.

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Creastairs contact details:

Ambachtsstraat 31

2802 AM Gouda

Email: verkoop@creastairs.nl 

0182239800

KvK-nummer: 73661805

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Your personal data
We will not process your personal data for any other purpose than stated in this privacy statement. In addition, your personal information will not be kept for longer than is necessary for these purposes, unless a legal provision obliges us to store or further process it.

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Request information
On our website you can request information about Crerastairs and the various options for a new staircase. For this you can use our contact quote and sample request form. We ask for your name, zip code, telephone number and e-mail address. Filling in your details helps us determine the right price or send the samples. We will send you an e-mail confirming your information request, after which we will contact you by telephone to provide you with the best possible service. In order to improve our services, we or third parties engaged by us may contact you at any time by e-mail or telephone and WhatsApp with the question whether you want to participate in a survey or research. Participation is not mandatory. After completing the contact form, we will in any case delete your data after 12 months at the latest.

 

Newsletter
You can choose to receive exclusive offers and newsletters by email. To receive these newsletters, we ask for your email address. If you have chosen to receive these offers from creastairs, you can unsubscribe at any time by clicking on the unsubscribe link that is sent at the bottom of each e-mail, or by sending an e-mail to this effect to sales@ creastairs.nl  After withdrawing your consent, we will delete your e-mail address as soon as possible, but at the latest within two weeks.

 

Stair renovation
If you indicate that you are interested in Creastairs, we will ask you for your name, your address details, your telephone number and e-mail address, insofar as you have not already provided these when requesting information via our contact form. This information is necessary to provide you with tailor-made advice and to provide a suitable quote. If you have placed an order for a staircase renovation, we will keep you informed by e-mail about the status of your order and other information in the context of the upcoming staircase renovation. In connection with our warranty, we store the necessary customer data during the warranty period of ten years after your staircase has been installed.

 

Ratings and reviews
If you have had your staircase renovated by Creastairs, we can send you an invitation to give an assessment of our services and products. If you post a review, we ask for an e-mail address, so that we can prevent possible fraud. We do not show your e-mail address on the website and will not be used for other purposes. We store your e-mail address indefinitely.
Giving an assessment is not mandatory. If you wish to leave a review, you can give permission for your first name and last name to be displayed when posting the review. You can also post the review anonymously or provide the review to us for internal use and analysis. We value your opinion and are happy to share it with others so that they can make a good decision. We also use your review to optimize our services. If you post your review anonymously or with your name, we can show it on our website and via Google and Facebook. We do not provide your email address to third parties.

 

Working at Creastairs
Via our website you can apply for open positions at Creastairs using the appropriate forms. The information you provide will only be used for recruitment and selection purposes, to assess whether you are suitable for the vacant position. To do this, you must provide your first and last name, your telephone number and email address, and upload your CV. It is also possible to add your motivation letter to the application form or to leave comments. After the application procedure has ended, your data will be deleted within four weeks, unless you give permission to keep your data for one year after the procedure has ended.

 

Telephone customer service
When you contact our customer service by telephone, information about this contact moment can be kept, for example by recording your comment, question or complaint, so that we can still be of service to you at a later time. Your telephone conversations with our customer service may also be recorded. You will also be informed about this at the time of the phone call and before the recording starts. The recordings are used for training purposes and as proof for the conclusion of an agreement or other agreement. The telephone calls are deleted after they are no longer needed for these purposes.

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We will ask for your prior consent to process your personal information, unless the data is necessary for the performance of an agreement, we are legally obliged to do so or if we have a legitimate interest to do so. If you have given your consent to the processing, you have the right to withdraw this consent at any time. The processing that was based solely on your consent will then cease. However, the withdrawal of your consent does not affect the lawfulness of processing based on this consent before its withdrawal or on the basis of a legitimate interest.

 

Cookies
We use cookies on the creastairs websites. Cookies are small information files that are stored by your browser or application on the hard drive of your equipment and that are read by a browser. We use cookies to make the website function, to measure the effectiveness of the website, and for marketing purposes.

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In our cookie overview we describe all cookies that are used on this website.

 

Functional cookies
Functional cookies are strictly necessary to use the website. Our website uses these functional cookies to remember, for example, whether you have accepted cookies and to prevent you from having to click on the same message several times.

 

Analytical cookies
Cookies can be used to measure the quality and effectiveness of the website, for example by keeping track of how many unique visitors visit the website, how the website visitors came to our website, which parts of the website they visit and when. These cookies can also be used to track which version of the website is most effective. The analytical cookies placed by Upstairs have no or only a minor impact on your privacy.

 

Tracking cookies
Cookies that are used to collect certain data in order to send you targeted advertisements are tracking cookies. These cookies collect data to distinguish the website visitor. We will ask for your permission before these cookies are placed. A complete overview of all tracking cookies can be found here. Via Youronlinechoices.com you can completely determine your preferences for interest-based advertising.
You can indicate via your browser settings that you want to automatically refuse or delete cookies. In that case, Creastairs cannot guarantee that all services and functionalities of the websites work properly. How you can manage cookies depends on which web browser you use. More information can be found at Allaboutcookies.org.

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Your rights
Because we collect and use your personal information, you have the right to request that we access and correct or delete your personal information. You also have the right to restrict or object to our processing of your personal data. You can also request us to transfer your personal data to you.

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With regard to the processing of your personal data by Creastairs, you therefore have the right to:

• to obtain a confirmation as to whether or not your personal data is being processed and, if that is the case, to obtain access to this personal data and other information about it;

• obtain rectification of inaccurate personal data or completion of incomplete personal data;

• to have your personal data deleted, if the data is no longer necessary, you withdraw your consent and there is no other legal basis for the processing, you have – rightly – objected to the processing, and/or if your personal data has been processed unlawfully;

• to limit the processing, if it is not certain whether your personal data is correct, your personal data has been processed unlawfully, your personal data is no longer necessary for Creastairs but you need it for a legal claim, and/or if you have objected to the processing and this objection is still being assessed;

• to obtain your personal data in a structured and electronic form and to transfer it – possibly directly – to another party.

 

You will receive a response to your request within a maximum of one month. If you do not agree with the content of this response, the rejection of your request or the processing of your data by Creastairs otherwise, you always have the right to submit a complaint to the Dutch Data Protection Authority.

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Third parties
In certain cases we will share your personal information with other parties if this is necessary for the performance of an agreement, if we are legally obliged to do so, if we have your permission to do so or if we have a legitimate interest in sharing this information.

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Your personal data may be shared with external service providers and business partners if this is necessary for the performance of an agreement, if Creastairs is legally obliged to do so, if we have your permission or if we have a legitimate interest in sharing this personal data.

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We share your personal data with the following categories of service providers:

• IT and cloud service providers to, among other things, manage and optimize our website and our systems;

• Partners who process payment data;

• Logistics service providers to, among other things, deliver our products to you;

• Legal and tax service providers if this is necessary in the context of our business activities;

• Supervisors, authorities and judicial authorities if we are legally obliged to do so;

These third parties are (contractually) obliged to take adequate measures to protect your personal data in accordance with applicable law. If your personal data is passed on to parties that are not located in the European Union, we will only do this if a country has an adequate level of protection, other appropriate guarantees are offered or there is a legal exception. If you wish to obtain access to these appropriate safeguards, please contact us.

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Security of your data
We will take appropriate measures to ensure that your personal information is processed in accordance with applicable laws and regulations, and is protected against, for example, unauthorized and unlawful processing, loss, destruction or damage. For example, we use an encrypted connection (HTTPS) on our website, so that the data you send is encrypted and secured.

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Other
Creastairs reserves the right to change the privacy statement offered on or via this website at any time without further notice. The last update dates from June 2022. We will always process your personal data in line with the privacy statement at the time of collecting your data. It is recommended to regularly check whether this privacy statement has been changed. For questions about this privacy statement or the processing of your personal data by Creastairs, please contact us via sales@creastairs.nl